What personal information we collect?
When you visit the www.mobilerepairshop.com.au website then we collect information is in most cases supplied by you when you register your details, place a service request for your warranty/non-warranty item, place an order or provide feedback to us. Generally, the information we collect includes your name, business name, address, delivery address, phone numbers, email address, IP address etc. If you place a service request, we also request and gather information that relates to your service request.
Why we collect information?
We may use information to:
- Arrange the website in the most user-friendly way;
- Fulfill your requests for products and services;
- Customize your browsing experience of this website;
- Communicate special offers and featured items to you, if you choose to receive such notices;
- Manage your account and your preferences;
- Analyze use of and improve our website, products and services;
- Identify and protect against fraudulent transactions and other misuses of our website
- Respond to your question or suggestions.
Our policy regarding sharing of information:
We will often need to pass personal details such as your name, business name, address and contact number to companies who perform parts of our service delivery. This includes organizations such as the manufacturer(s) of the item/s that you claim, major delivery companies, mail houses and third-party fulfilment contractors. In special circumstances, for example if we sell our business or a substantial part of our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide unless we first obtain your consent. From time to time, we may provide aggregated information where it is not possible to identify an individual and to other business partners for various purposes. If you would like to access your personal information, please e-mail your request via Contact Us on our site.
Customer data security:
We will take all reasonable steps to store your personal information securely. We want you to feel confident in dealing with us on the Internet. For many of our customers we realize this is an unfamiliar way of buying products and services. Only specific employees in our Call Centre, Customer Service, Marketing, Stores, Finance and IT areas have access to our customers’ personal information, and only under strict controls and procedures.
Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.
www.mobilerepairshop.com.au uses cookie technology as part of our website’s statistical reporting. A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information a site may need to personalize your experience (i.e., rotating images on www.mobilerepairshop.com.au home page) and to gather website statistical data, such as which pages are visited, what is downloaded, the internet provider’s domain name and country that our visitors come from (e.g. ‘in.com,’ or ‘org.au’) and the addresses of sites visited immediately before, and after, coming to www.mobilerepairshop.com.au However, none of this is associated with you as an individual. It is measured only in aggregate. The information in the cookies lets us trace your «click stream» activity (i.e., the paths taken by visitors to our site as they move from page to page. Cookies do not capture your individual email address or any private information about you.
We also use standard web server log files to help us count visitors and evaluate our site’s technical capacity. We use this information to find out how many people visit www.mobilerepairshop.com.au, help us arrange the pages in the most user-friendly way, keep the site browser-friendly, and to make our pages more useful to our visitors. We record information on site traffic but not information on individual visitors to our site, so no information about you will be kept or used.
Links to other web sites:
Mobile Repair Shop provides links to websites outside of the Mobile Repair Shop site. These linked sites are not under the control of Mobile Repair Shop and Mobile Repair Shop is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care always to check whose site you are visiting. For your convenience, the Mobile Repair Shop web site may include links to site on the Internet which are owned, published and maintained by third parties. Please note that such linked sites are not under our control, and therefore Mobile Repair Shop cannot assume any responsibility for the content of such linked sites. Links to the Mobile Repair Shop web site are prohibited without the consent of Mobile Repair Shop.